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BaptismBaby.com Policies

Please send your questions on ordering, returns, or policies, to our customer service manager at orders@baptismbaby.com

All credit card statements will show charges from our company as My Miracle Baby.  Baptism Baby is owned and operated by My Miracle Baby.

Return & Exchanges
In general, the following items are not returnable: Holiday Items/Sets, Hair Accessories, Dakin Lovies, Baby Earrings, Costumes, Diaper Covers, ID Kits, Personalized Items, Customized Products, Special Orders, and Feeding/Bathing Products. Special Occasion items may be returned under certain conditions. All other products may be returned and are met with a 100% unconditional guarantee of the purchase price. See details below.

Refunds are made in the form of original payment OR via company check--at the discretion of BaptismBaby.com management.

Holiday items are not refundable. Please check with customer service if you wish to make an exchange. Often we can work with you on exchanges for holiday items.

RETURNS MUST BE SENT USING A TRACEABLE/TRACKABLE METHOD OF SHIPPING. We recommend using the USPS Postal Service with priority shipping and delivery confirmation. UPS and Fed ex offer similar services. To ensure full credit for your refund, please ship using a tracking # and be sure to protect the item so it arrives in new condition.

Shipping costs are not refundable unless of course an error is made by us. We will gladly work with you to make this a wonderful shopping experience for you. We are honest and fair and want you to come back so its important that we do our best to please you.

How may we help you?

Customer Care Department

Toll Free: 1-800-342-2509

Business Hours 9-7pm M-S Eastern Time

Value
We do our best to make sure that our products represent quality and good value. I am a stickler for this because I want to earn customers' trust and keep it. Similarly, we steer clear of hype in our copy writing. We will not try and oversell---we don't want our customers to be disappointed. It's even better if they're happier with their purchases than they thought they'd be.

Money Back Guarantee
We know there are sites out there that are questionable. And we know that many eBay sellers have the "once it leaves my hands its not my responsibility" mentality. But we don't. It is our responsibility to ensure your satisfaction from the time you place your order until you have the merchandise in hand and are pleased. With the exception of holiday items and those items not returnable by law, we offer a money back guarantee. While some retailers fear abuses of such a policy, we don't see it that way. We believe that the no-questions-asked, money-back guarantee shows respect for our customers as smart shoppers.

Satisfaction Guaranteed
We want to do more than meet your expectations—we want to exceed them! If you are not tickled with your purchase return it for a full refund of your purchase price. Please carefully package the merchandise, tell us what’s wrong and we’ll do our best to make it right. Worn items, personalized items and special orders are not returnable.

Cancellations Process
Most orders are processed immediately. Once an order has been processed, we are unable to cancel it. Email us to find out the status of the order and we will do our very best to accommodate your request.

Credit Card Security
Your payment information is completely encrypted and then saved to our 100% secure database. No credit card or personal information is ever sent via email or other non-secure means. Your information is kept private. We do not share your private information with anyone. All credit card statements will show charges from our company as My Miracle Baby.  Baptism Baby is owned and operated by My Miracle Baby.com, Inc.

International Orders
Any applicable customs, duties, fees or taxes are the responsibility of the consignee in the destination country or the bill-to customer on the order.

For the protection of credit card holders as well as vendors, credit card issuers have increased security requirements for Internet orders. Additional information may be requested for processing International credit card orders, and additional time may be required to ensure a safe transaction.

Gift Packaging
We will wrap your gift for $2.50 per item additional. Please notify us when you checkout. Include your message and we’ll add a gift card at no additional charge. Don’t forget to add the recipient’s name, address and telephone number.

Technical Difficulties/Glitches
Please notify us in you are having difficulty using the site, get an error message, encounter a "glitch" or broken link or just to tell us about a feature or function that needs improving. Reporting any of these, may entitle you to a discount on your next purchase.

Shipping We ship "best way" via USPS Priority Mail, USPS Parcel Post or UPS. Standard shipping time is between 4-10 days. Need it in a hurry? Let us know and we can upgrade your shipping to express for an additional charge. Just contact customer-care, let us know and we'll do the rest.

Shipping Costs